Frequently Asked Questions

Find answers to common questions about our AI-powered voice agents

General

Basic information

Pricing

Plans & costs

Technical

Setup & usage

Support

Help & guidance

Shuto.io provides AI-powered voice agents that can handle your business phone calls 24/7. Our AI assistants can:

  • Answer customer inquiries and provide support
  • Schedule and manage appointments
  • Handle sales inquiries
  • Process basic transactions
  • Route calls to appropriate departments

Think of it as having a highly capable virtual receptionist that never sleeps and can handle multiple calls simultaneously.

Phone Numbers

$49.99 /month
  • Choose local or toll-free numbers
  • Unlimited inbound calls
  • 24/7 AI call handling

AI Assistant Seats

$99.99 /seat/month
  • First seat included free
  • Custom AI personalities
  • Advanced capabilities
  • Team collaboration features
All plans include technical support, instant setup, and secure payment processing through Stripe.

No, Shuto.io is designed to be user-friendly and requires no technical expertise. We provide:

Simple Dashboard

Easy-to-use management interface

Pre-built Templates

Ready-to-use assistant configurations

Guided Setup

Step-by-step configuration process

24/7 Support

Always here to help you

We've built in several fallback options:

  • The AI can transfer complex calls to human staff
  • Calls can be routed to specific departments based on the query
  • Voicemail options for after-hours or unavailable scenarios
  • Call recording for later review and handling
  • Customizable escalation protocols

You can configure these settings to match your business needs and ensure no call goes unhandled.

Yes, you have several options for phone number management:

  • Port your existing number to our platform
  • Forward your existing number to a Shuto.io number
  • Get a new local or toll-free number
  • Use multiple numbers with different AI assistants

Our support team can help you choose and implement the best option for your business.

Quick Start
  • Account creation: 5 minutes
  • Phone number activation: Instant
  • Basic AI assistant setup: 15-30 minutes
Additional Options
  • Custom configuration: 1-2 hours (optional)
  • Number porting: 3-5 business days (if needed)
You can start receiving calls with a basic setup in less than an hour, then optimize the AI's responses over time.

Shuto.io is versatile and can benefit various businesses:

Medical practices and healthcare providers
Professional services (law firms, consultants)
Retail businesses and e-commerce
Real estate agencies
Service-based businesses
Enterprise organizations
Our AI assistants can be customized to handle industry-specific terminology and requirements.

Security is a top priority at Shuto.io:

Data Security
  • Encrypted call data and communications
  • Regular security audits and updates
  • Data backup and disaster recovery
Access Control
  • Role-based access control for team members
  • Secure payment processing through Stripe
  • Compliance with industry standards

Our platform provides comprehensive analytics:

Real-time Metrics
  • Live call monitoring
  • Active call statistics
  • Queue status
Historical Data
  • Call volumes and trends
  • Response times
  • Call outcomes
AI Insights
  • Performance analytics
  • Customer satisfaction
  • Improvement suggestions

We offer multiple support channels:

Direct Support
  • 24/7 technical support
  • Dedicated account managers
  • Email and chat support
Learning Resources
  • Online documentation and guides
  • Video tutorials and webinars
  • Regular training sessions
Our support team is always available to help you get the most out of your AI assistants and resolve any issues quickly.

Still have questions?

Our team is here to help you get started with Shuto.io

Contact Support Call Us